The Oh My Cream Club

It's our loyalty programme!

For more information, contact hello@ohmycream.com

You can also find our T&Cs here.

You receive 1 point for every £1 spent, whether online or in store (spending is calculated with Tax and Shipping included). Points are awarded 14 days after purchase. In the meantime, they appear as ‘pending’ in your account. Points are valid for 12 months from the date they are awarded (fully received, and no longer pending).

You will receive 10 points each time you leave a review on our website, limited to one compensated review per hour  (even though it is possible for a customer to leave multiple reviews, only one review posted in any given one-hour time period will be awarded with points). You will also receive 100 points on your birthday.

To receive points, you must provide your email address when making a purchase online or in store. Payments made with a gift card are not eligible for points, however points are earned when purchasing a gift card.

You can redeem points to get money off your purchases! Enjoy: 

• £5 off with 100 points (when you spend over £20)
• £10 off with 250 points (when you spend over £35)
• £20 off with 500 points (when you spend over £70)
• £40 off with 1000 points (when you spend over £100)

You will be awarded 1 point for every £1 spent online or in store (unless you pay by gift card). 

Also, if you leave a review on our website, you will be awarded 10 points (even though it is possible for a customer to leave multiple reviews, only one review posted in any given one-hour time period will be awarded with points).

Finally, on your birthday, you will be awarded an extra 100 points, but you first need to enter your birthday on the "Oh My Cream Club" page of your customer account.

Points are valid for 12 months from the date they are created.

You can view your points in the ‘Oh My Cream Club’ section of your account.

First, check if you can see your online or in-store order under ‘My orders’ within your account.

If so, wait to receive your points. Points are awarded 14 days after the date of your purchase. During this initial 14-day period, your points should appear as ‘pending’ in your account. 

If you’re still having difficulty finding your points, please contact our customer service team at hello@ohmycream.com

After making a purchase, you must wait 14 days for your points to be processed. This 14-day window is equivalent to our cancellation (right of withdrawal) period.

Unfortunately, if you decide to return one or all of your items, your pending points (corresponding to the goods returned) will no longer appear in your account, and will no longer be rewarded.

You can redeem points to enjoy discounts both in store and online. Enjoy:

• £5 off with 100 points (when you spend over £20)
• £10 off with 250 points (when you spend over £35)
• £20 off with 500 points (when you spend over £70)
• £40 off with 1000 points (when you spend over £100)

The option to spend your points online is available via a dropdown list at checkout. To spend your points in store, simply ask our staff at checkout.

You can use your points to purchase all items, except limited edition items (e.g. our Advent Calendar), treatments and gift cards.

Points cannot be redeemed in accumulation with other discounts or promotional offers.

Also, you won't be able to accumulate your discount with other discount or promotional offer.

If you don't have enough points to claim a discount, it will be greyed out in the shopping bag.