Contacting us

You are experiencing issues with your order or have an inquiry about it? We are available for you at the address hello@ohmycream.com or on the chat from Monday to Friday by clicking on the round button at the bottom right of your screen.

We would be happy to help! We are available for you at the address hello@ohmycream.com or on the chat from Monday to Friday by clicking on the round button at the bottom right of your screen.

We will answer you under 24-48h, excluding weekends and bank holidays. These delays may vary during Christmas or when we launch our already cult goodie bag.

Delivery

Oh My Cream.co.uk delivers only in the UK.

Once your order is confirmed and shipped, you will receive a mail confirming the dispatch of the parcel. You will then have to click on "track my order". You will receive notifications via Sendcloud if the carrier experiences issues delivering your parcel.

You may also check on the delivery by going in your Account, at the top right of your screen. Sign in and click on "my orders", you may then click on the tracking number of your order to track your parcel.

We dispatch on the same day for every order placed before 12pm, the next day for every order placed after 12pm. Then, we dispatch only on standard delivery, which is the next business day.

Any order placed on the weekend will be dispatched on Monday and delivered on Tuesday.

Unfortunately, once your order is confirmed we cannot amend it. If you wish to return one or more product(s) after delivery, please contact hello@ohmycream.com, we will be happy to assist ;-)

Contact immediately hello@ohmycream.com and we will check if we can still amend the delivery address or if the parcel has already been dispatched.

Sadly this is not possible once your order has been made.

Contact immediately hello@ohmycream.com and we will check if we can still cancel your order or if the parcel has already been dispatched.

My account

Click in the top right corner of our site on “My Account” and then click on “Create an Account”. Once you have created an account you will have access to all of your past orders, to your wishlist, to your personal information and to your beauty profile. If you fill in this section, our team can select personalised samples to send with each of your orders.

Go to the login page and click “I’ve forgotten my password”. You will immediately be sent an email to create a new password.

You may well not have created an account, even if you have ordered from us before. If this is the case you just need to create an account (it takes less than 1 minute). Go to the top right corner of the site and click on “My Account” and then “Create and Account”.

You may subscribed to our newsletter in the pink band on our homepage.

You may download your invoice directly via the order confirmation email or in your customer account, in "my orders" section. Otherwise, send us an email at hello@ohmycream.com.

Returns

Any product bought online needs to be returned to our warehouse and any product bought in one of our stores needs to be returned to the store it was purchased from. Our online customer service team cannot deal with store related issues and our store teams cannot deal with online queries.

In both cases, returns have to be made 14 days following the delivery of the order.

Our reimbursing delay is usually 1 to 2 weeks.

Samples

We cannot satisfy each specific request but please make sure that the quality of our sampling is a priority for us. For each order, you will receive at least 4 samples.

We do not send samples on their own. You wish to try a specific product? Come meet us in our London Stores!

Payments, Reimbursements and Promotional Codes

You may only pay by card or Paypal. For more information about our secure payment, please go here.

You may insert your promotional code in the checkout, at the step Delivery in the blank next to "Promo code".

Once your order is processed, we unfortunately cannot add a promo code. Please reach us at hello@ohmycream.com so we can find a solution that fits you!

You cannot use several promotional codes in a single order.

No, you cannot have a goodie bag if your order contains one or more gift cards.

Stores

Please click on "book a treatment" at the top left of your screen. You will have access to real time schedule and available slots ;-)

Come and meet us in one of our stores, even without an appointment. Our skin consultation is free, and will always be!

Interested?

Interested?

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